Troubleshooting Single Sign On (SSO) Errors

Problem - Invalid User

SSO error page stating invalid user: {{username}}.

Open

This error condition means the user has successfully authenticated through SSO gateway, but the account credentials used do not match to an existing user in ClinSpark.

Solution

Add the user account to ClinSpark matching the same username pattern associated with the SSO account.

Problem - No Assigned roles

SSO error page stating user {{username}} not assigned any roles.

Open

This error condition means the user account has successfully authenticated through SSO gateway, and the match an existing user in ClinSpark, but the ClinSpark user is not assigned any roles.

Solution

Assign one or more applicable roles to the user account in ClinSpark.