Page Comparison

Problem - Invalid User

SSO error page stating invalid user: {{username}}.

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This error condition means the user account has successfully authenticated through SSO gateway, but the account credentials used do not match to an existing user in ClinSpark.To fix this, add

Solution

Add the user account to ClinSpark matching the same username pattern associated with the SSO account.

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Problem - No Assigned roles

SSO error page stating user {{username}} not assigned any roles.Image Removed

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Solution

This error condition means the user account has successfully authenticated through SSO gateway, and the match an existing user in ClinSpark, but the ClinSpark user is not assigned any roles.To fix this, assign

Solution

Assign one or more applicable roles to the user account in ClinSpark.

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