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ClinSpark supports bi-directional integration with volunteers over SMS, and outbound voice calling. Both of these capabilities use Twilio API integration. Configuration and use of Twilio is documented elsewhere in this site.can be referenced here: Twilio
Twilio Account Ownership
Customers wishing to use Twilio must create and manage their own Twilio account. Foundry Health IQVIA support must may be given admin access to this account so that it can configure and support the integration. However the customer is responsible for managing and paying for their own account.
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System Notifications
There are several specific scenarios where the ClinSpark the application sends emails to users. These include lab repeat notifications, alerting administrators when a user has exceeded their configurable number of password attempts, and an optional a password reset workflowworkflows. Each of these use cases are outbound-only email integrations.
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AWS Simple Email Service is used for System Notification emails in ClinSpark version 1.5.0 and greater.
Recruitment Emails
ClinSpark supports a bi-directional email interface for the Recruit componentRecruitment features. This is an optional integration, and it is implemented using SendGrid. ClinSpark sends outbound emails using the SendGrid API, and receives responses and tracking updates via a webhook. More information about this integration can be reviewed here: SendGrid Onboarding Process
The email domain is fully configurable via this interface, and customers are encouraged to use a customer-specific MX DNS domain.
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Just like with Twilio, the Sendgrid account is created and managed by the customer. Foundry Health IQVIA support must may be given admin access to this account so that it can configure and support the integration. However the customer is responsible for managing and paying for their own account.