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Kit Pricing
Only available from Foundry Health, an IQVIA company, Grafton WI, USA
$3000 each
Software support and maintenance
Optional support and maintenance: $560 site/year after the end of 1-year warranty
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Support
Deployment Support
Foundry Health IQVIA shall perform first line Customer deployment, training, and “go-live” support via its normal service desk channels
The scope of this support is limited to the configuration and use of RScribe Light with ClinSpark, and excludes the medical interpretation of ECGs
Hillrom shall provide second line support to Foundry Health IQVIA as needed
Technical Support
Foundry Health IQVIA shall perform first line support via its normal service desk channels
Hillrom shall provide second line support to Foundry Health IQVIA whenever the component products do not perform correctly
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Local regional representatives of Hillrom can be contracted to perform field test and inspection of AM12 units and lead sets
Such contracts fall outside the scope of any agreements with Foundry HealthIQVIA
Consumables
Local regional representatives of Hillrom should be contacted for consumables
Foundry Health IQVIA does not supply consumables
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The RScribe Lite installation package is a compressed ZIP directory that contains software and hardware drivers necessary to use the interface. This package must be acquired from an authorized supplier. ClinSpark customers that purchase RScribe Lite through Foundry Health IQVIA should reach out via the service desk to request a download link.
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Changes applied to the device interface configuration within ClinSpark (via Devices > Configure) influence how RScribe Lite can be invoked via the Agent, and, how order files are processed. These ClinSpark configuration changes can only be done by a Foundry Health IQVIA superadmin user.
Typically, all the default set of configuration parameters are sufficient for most customers, which means that no unique EDC device settings will be needed in a given environment.
The following device settings should be discussed first with the Foundry Health IQVIA team prior to a customer requesting their application/use in a given ClinSpark environment.
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For further clarification on this setting, customers should reach out to Foundry Health IQVIA support team members via service desk for assistance.
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