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We are dedicated to providing our customers with the best possible support experience. We ask that our customers take the time to provide us important information when creating service desk tickets. Without detailed information of the issues, screenshots, or screencasts we cannot offer the best possible support and achieve quick resolution.
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Self Help First
We encourage customers to try and answer questions on their own first. IQVIA expects sites to work with their ClinSpark subject matter experts to deliver first line support to end users. Customers are encouraged to try and solve issues that arise on their own first, seeking the answers in our documentation available directly from within ClinSpark. This documentation is frequently updated.
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