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If someone with a Superadmin account leaves the IQVIA team, or no longer requires access to an environment, their access is revoked within the time interval specified in SOPs, and their account set to an archived status.
Are there periodic reviews of Superadmin accounts in customer environments?
On a quarterly basis, IQVIA conducts a review of all superadmin accounts across customer PROD MAIN/TEST environments. An internal JIRA ticket is raised to initiate the process, and all actions taken during the review period are tracked on the JIRA ticket. A member of the support team reviews an export of superadmin users across all customer PROD instances and takes action accordingly. Review tasks are:
Ensure that any recent superadmin leavers of the organization are removed from customer environments
Ensure that all existing SA users have MFA enabled in all PROD MAIN instances
Ensure that all SA users are using an approved IQVIA domain for their email address
Ensure that superadmin account details appropriately identify the account owner via username and email address.
Can a standard account be promoted to Superadmin?
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How can customers see Superadmin accounts in their environment?
In current releasereleases, Superadmin accounts are not visible to standard users when viewing the Administration > Users component. Additionally, Superadmin accounts are also suppressed from the user export in this component, if a non-Superadmin creates the report. If a Superadmin creates the export, all accounts are visible.
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