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The Advanced System Setup area allows IQVIA to enable/disable full system features for customer use. This is an important configuration task that takes place when environments are put in place for customers.
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Additionally, A detailed overview of this area establishes of ClinSpark and system-wide configurations covering the following:
Time Color Configurations, which show standard / warning / urgent color schemes visible within Data Collection and Samples Processing workflows
Advanced Lab Settings, which are established for site lab interfaces
ECG Review settings, which are established for influencing advanced ECG features and workflows
Billing settings, which are put in place per customer contract agreements
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can be reviewed in this article: https://foundryhealth.atlassian.net/wiki/spaces/DOCS/pages/4811096075/General+Settings+Advanced+System+Setup#Summary
Organization Basics
Within Organization Basics area, only Superadmin users are allowed to establish and modify the ‘Org URL’, which is a setting used by many of the features across ClinSpark.
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For Volunteer Questions, only Superadmin users can modify question Answer Patterns.
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Study > Data
Up until version 23.3, only Superadmin users have access to a support feature in Study > Data, for each form/timepoint. This ‘Move’ action item is available in order to perform audited actions in the user interface in order to resolve certain service requests to modify site, subject, and study event details on study forms.
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Starting in version 23.3, this feature is not exclusive to Superadmin users, and is available to customers to use. It is protected by a role action called ‘Study Data Move Form Data’. More details about that role action are available on this article: https://foundryhealth.atlassian.net/wiki/spaces/DOCS/pages/3709239305/Role+Actions#Study-Data-Move-Form-Data
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Devices > Configure
For most customers, nearly all of the device integration capabilities for a given ClinSpark instance are established and maintained by Superadmin users. Additionally, when a given device is ‘archived’ from system use, it’s not visible to non-Superadmin users.
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If someone with a Superadmin account leaves the IQVIA team, or no longer requires access to an environment, their access is revoked within the time interval specified in SOPs, and their account set to an archived status.
Are there periodic reviews of Superadmin accounts in customer environments?
On a quarterly basis, IQVIA conducts a review of all superadmin accounts across customer PROD MAIN/TEST environments. An internal JIRA ticket is raised to initiate the process, and all actions taken during the review period are tracked on the JIRA ticket. A member of the support team reviews an export of superadmin users across all customer PROD instances and takes action accordingly. Review tasks are:
Ensure that any recent superadmin leavers of the organization are removed from customer environments
Ensure that all existing SA users have MFA enabled in all PROD MAIN instances
Ensure that all SA users are using an approved IQVIA domain for their email address
Ensure that superadmin account details appropriately identify the account owner via username and email address.
Can a standard account be promoted to Superadmin?
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How can customers see Superadmin accounts in their environment?
In current releasereleases, Superadmin accounts are not visible to standard users when viewing the Administration > Users component. Additionally, Superadmin accounts are also suppressed from the user export in this component, if a non-Superadmin creates the report. If a Superadmin creates the export, all accounts are visible.
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