...
In the service desk ticket, customers should request that a member of the engineering support team be added to the account as an admin teammate for support purposes. Due to MFA requirements, these must be named users. We may add additional internal support users if needed, though with the appropriate subscription level, this is cost neutral.
| Note |
|---|
SendGrid validation logic will prevent the addition of an admin teammate email address that may already be in use on an existing customer account. This means that customers may need to use email modifiers to invite IQVIA support team members. For more information on modifiers (as ClinSpark also supports their use) see here: User accounts and e-mail modifiers To work around this, we recommend that customers add IQVIA support team members with a modifier in their account that reference the customer name. For example, if the support team member is john.smith@iqvia.com, the ‘teammate email address’ invite in SendGrid should be john.smith+customer@iqvia.com. |
Step 3: Customer DNS Admin provisions a DNS MX record with the Customer-owned ‘Main Domain Name’, enabling its use for email
...