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Depending on the date range for search, it may take several seconds to return results. This is especially true for any instances where there are a high volume of item group data collection activities occurring across one or more study sites.
Study Site Count values will be attributed towards the Item Group Data Counts. For example, if the Study Site count is '2', that implies that Item Group Data was collected across 2 study sites for the defined date range. This can also be noted in the data export as well.
If users experience challenges with the performance of the dashboard or requested export, they are encouraged to reach out via service desk ticket so it can be investigated.
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