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Example Customer Validation & Upgrade Process Flow
We suggest our customers review and consider this in their own upgrade plans, and raise questions to our support team where applicable.
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Please request the VAL instance pair only when there is an intent to devote resources to validation activities. Typically, VAL instances should be required only for a few weeks/months.
More details covering the creation of VAL environments can be reviewed here: Creating VAL Environments
PROD Upgrade
Once validation has been completed by the customer, an upgrade to PROD environment pair can be scheduled and coordinated. All PROD upgrades are coordinated through the service desk with the assistance of an IQVIA PM.
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