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Example Customer Validation Process Flow
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Customers should be discussing ClinSpark upgrades on a semi-frequent basis with a project manager / account manager who they are in regular contact with. Suggestions and clarifications around upgrade topics may also come from the IQVIA support team via the service desk. |
Temporary VAL Instances
We anticipate our customers' need to perform training and validation activities on a new release. To support this, customers can request via a service desk ticket a temporary VAL instance pair of the new release.
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The version number and build to deploy to VAL instances
The dates for when validation activities will begin and end
Indicate if SSO is required to be configured in the VAL instance
Details for a lab test environment will be available for use in validation, if applicable
Please request the VAL instance pair only when there is an intent to devote resources to validation activities. Typically, VAL instances should be required only for a few weeks/months.
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Once validation has been completed by the customer, an upgrade to PROD Main/Test pair can be scheduled and coordinated. All PROD upgrades are coordinated through the service desk and with the assistance of an IQVIA PM.
Customers request to begin the upgrade process by submitting a service desk ticket. In the ticket please include the following information:
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