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This is accomplished after the SendGrid integration is configured as above. This is documented in full on SendGrid’s site, and Foundry Health IQVIA does not support this SendGrid configuration. But in short, to accomplish this the customer must create this domain name on their end and point the DNS MX record to SendGrid. The MX record should look similar to this:
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You should be set to proceed to the next step. Note: the value for this should be overwritten to https:///emailInbound by the next step. If there is an issue with incoming email, it’s worth checking if this value has been actually overwritten.
Step 6:
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IQVIA configures each ClinSpark instance with its respective registered SendGrid domain
Foundry Health IQVIA engineering will create required API keys to be used by ClinSpark.
| Note |
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Note to |
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IQVIA support: Once the proper API key has been configured, you must ensure that the webhooks are configured via the SendGrid API |
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(screenshot below). |
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Troubleshooting
Outbound sending works, viewed email notification works, but inbound emails do not show in ClinSpark
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