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It’s strongly recommended for customers to consider reviewing their anti-malware and endpoint protection deployment to ensure there are no conflicts with installed RScribe components.
Failure to create PDFs with return code -532462766
Under conditions where the order workflow fails to produce a PDF file with the following symptom:
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And the RScribe log files show a similar message to the following:
| Code Block |
|---|
Info RestReportPreview.exe return code -532462766
Error Failed to create PDF. |
This may be due to an improper installation of the Mortara PDF/printer driver and utilities. The installer package includes several companion utilities necessary for proper creation of PDF at the end of an order workflow, which this error may be suggestive of.
To troubleshoot:
Check to confirm that the PDF utilities are installed in this directory: C:\Program Files (x86)\Mortara
Verify the existence of the Mortara PDF printer in the system settings
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If the printer utilities are missing, you can try these options:
Using the installer MSI as an elevated user, right click the .MSI, and select ‘Repair’
Fully uninstall, and then reinstall RSL, using elevated system privileges
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The following screencast also demonstrates order failures when the PDF printer driver is missing.
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