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The Agent communicates with ClinSpark web servers using HTTPS on port 8070, and other device interfaces using TCP/IP network communication protocol. Sites that enforce strict network policies may restrict these communications over this port, which could lead to issues with certain features in ClinSpark/Agent that communicate through web services.
When the Agent is installed and run for the first time, Windows may prompt users with a message asking that network connections be allowed through the Agent. This must be accepted/allowed in order for the web communications to occur successfully.As a
Sites should verify that network connections for the Agent are allowed through Windows Firewall, and all necessary traffic ports. These settings can be configured within the Control Panel.
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As an additional troubleshooting step, site administrators can confirm that the web socket connection is active while the Agent is running by visiting https://localhost:8070/ssl in a web browser. The confirmation of an ‘OK’ message in the browser window will indicate that the Agent is running properly and able to send/receive communications.
After that, further troubleshooting steps can should be taken on the local PC and sites to review network and firewall configurations, ultimately to determine if communications inbound/outbound are allowed on that port via for the Agent.
Browser Extension Conflicts
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