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This condition is symptomatic of ClinSpark being unable to communicate with the Agent on the local PC.
This is We’ve seen this observed with browser features/extensions that enforce act as wide-spectrum content blockers (like uBlock, AdBlock, etc). Additionally, certain endpoint protection services that enterprise IT enforce on site machines may also cause this condition to occur if they are reporting communications between ClinSpark (browser) and Agent (local PC) as a false positive.
Device Dependencies on Visual C++ Runtime 2013
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