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Once a query has been issued, it assumes an ‘Unanswered’ state. It is typically the responsibility of the clinic to respond to unanswered queries.
Answering a Query
The authorized user may answer the Query by typing the explanation/clarification into the provided field and clicking “Save”. The Query with an answer will assume “Answered” state.
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The Query only assumes “Answered” state, when a user different from the one who has issued the Query adds an answer. If the user who has created the Query adds additional text in the “Answer” area, the Query remains in “Unanswered” state. |
Closing a Query
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Once a query has been answered, it assumes an ‘Answered’ state. It is typically the responsibility of the query issuer to then ask for more information (reverting the query to an ‘Unanswered’ state and therefore placing back in the clinic’s queue) or to acknowledge the response and mark the query as closed.
Useful Dashboard Components
For this process, you may consider using the following Dashboard Components:
Study Query Overview
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If one or more of these Dashboard Components are not active in your ClinSpark instance, please feel free to raise a Support Desk ticket and Foundry Health team will be happy to activate them. |
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