Summary
Twilio leverages web services that are exposed in ClinSpark in order to communicate scenarios when phone calls and SMS messages are sent and received. In order for this to happen, a given Twilio account must have a configured ‘TwiMLApp’. This guide providers a user the configuration settings in Twilio and what must take place in ClinSpark.
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(Customer) Add Foundry Support as a admin user
Please add stuart.robertson@foundryhealth.com and for support purposesA service desk ticket should be raised to notify Foundry Health of the account setup, and identify an engineering support team member as an admin user in the customer account. We may add additional internal support users as needed, though this is cost neutral. We will use this access only to configure and manage integration with your ClinSpark instance.
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Ensure that Twilio Support is enabled in ClinSpark. This can only be done by a Foundry Health ‘superadmin’ account. If necessary, reach out to Foundry Health via the support service desk for assistance with this setting.
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(For Foundry Support) Twilio Settings in ClinSpark
Apply Twilio account settings. Note, this can only be done by a Foundry Health ‘superadmin’ account.
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